Is AgeWell available to purchase online?
Yes, AgeWell is available on our e-commerce website https://agewell.healthcubed.com.
What payment modes are available?
You can make payments through cheque, DD and online mode. Orders will be processed once payment is cleared by the bank and reflects in the company’s account.
Is cash on delivery available?
Due to the Covid-19 outbreak, we are avoiding any cash handlings. Hence, we are accepting only online payments.
How much is the shipping cost?
Shipping is Rs 500/- across India.
When can I expect delivery of the AgeWell Health Monitor after order placement?
Upon payment confirmation, the order will be delivered to you in 5-7 working days.
How can I purchase consumables and accessories?
You can call us on our toll-free number or WhatsApp us the list of your requirements and your order will be processed at the earliest.
What are the other products that I can purchase from HealthCubed Inc.?
We offer a wide range of products to our customers apart from AgeWell such as:
1) HealthCube SE
2) HealthCube XL
Please visit www.healthcubed.com for more details.
What is the warranty provided on the AgeWell Health Monitor ? What all will be covered under warranty?
The company offers 1 year of warranty from the date of billing. The warranty will cover manufacturing defects. Any physical damage or mishandling of the device is not covered under warranty.
How can I get technical assistance in case I face any issues using the AgeWell Health Monitor?
We recommend you refer to the AgeWell user manual. For any further assistance, you may call us on 1800 121 0406 (9 am to 6 pm; Mon – Fri) and we will help you out.
What happens if I need repair or maintenance after the warranty period has expired?
You can call us on 1800 121 0406 (9 am to 6 pm; Mon – Fri) and we will help you out.
Is my health data safe with HealthCube? Will this be shared with third party?
HealthCubed cares about the security, privacy, and confidentiality of data of patients tested on its systems. We reserve the right to monitor HealthCube systems to ensure system reliability and accuracy, periodic calibration, and firmware upgrades. All HealthCube system data are maintained on highly secure servers that are GDPR and HIPAA compliant. Data privacy and information security are an integral part of our corporate policy.
How is the AgeWell connected with your app?
AgeWell Health Monitor connects with the AgeWell app using Bluetooth.
Is it mandatory to register on the AgeWell app?
Yes, user registration is mandatory.
Will the app work on my Android device?
Yes, the app is compatible with Android devices. It is available on the Play Store.
Will the app work on my iOS device?
Yes, the app is compatible with iOS devices. It is available on the App Store.
Can I delete the stored data in my device/app?
Data once stored can not be deleted.
Can I access my old test results taken on AgeWell?
The AgeWelll app maintains a repository of all your past results and it is easily accessible.
Does the AgeWell Health Monitor give accurate reading?
The AgeWell System provides health statistics based on logic and reasoning that are not intended to constitute/influence any professional advice, diagnosis or treatment, or substitute for any clinical decisions.
For more information related to the accuracy of the AgeWell Health Monitor, please refer to the user manual.
Do I need to assemble the AgeWell Health Monitor?
No special assembly is required. You can simply start using it once it is delivered.
Is AgeWell battery operated or you need power supply to run it?
AgeWell works on a rechargeable battery. Once you charge the battery, the device can be used for up to 13 hours.
Do I need internet connection to use the AgeWell Health Monitor?
You would not require an internet connection to get the results. AgeWell Health Monitor will require a Bluetooth connection to transfer results to the application. However, you will require internet connectivity to access your past medical records and share results with your doctor or a relative.
Can multiple users be registered on the AgeWell Health Monitor?
With a subscription to Lite and Plus, you can register only one user. However, with AgeWell Premium subscription you will be able to register multiple users.
What are the tests that can be performed on the AgeWell Health Monitor?
AgeWell can be used to conduct various tests including:
2. Oxygen saturation (SpO2)
3. Blood pressure
4. Heart rate
5. Respiratory rate
Who can operate the AgeWell Health Monitor? Is special training required?
AgeWell is easy to use and does not require any special training.
Can AgeWell be used on kids?
It is not intended to be used on children below the age of 18 years and/or pregnant women.
My parents are not tech savvy; I am not sure if they will be able to use it?
Our AgeWell application is designed especially for elderly people. We have added pictures at every step of the test to help them use the device and application without any hassles.
Can I print the reports generated by AgeWell?
Yes, you can connect the printer to your Android/iOS device and take prints.
Is AgeWell a certified medical device?
AgeWell Health Monitor is manufactured by HealthCubed, an ISO 13485:2016 certified company. We have been in the market for more than 7 years and have CE certified products. To know more visit, www.healthcubed.com.
What is be included in the AgeWell Kit?
The AgeWell Health System includes:
1) Digital health monitor
2) Blood pressure cuff
3) Pulse oximeter
4) 3-lead ECG cable with temperature sensor
5) 1 pack of 60 ECG Electrodes
6) Charging cable
7) User manual
8) 1-year warranty
9) AgeWell Lite/ Plus/ Premium services access for the first 6 months
Do I need to make additional payments after I purchase the AgeWell Health Monitor for services or subscriptions?
Currently, we are offering 6 months subscription with the purchase. After the completion of 6 months, you will have to subscribe to our plan for additional services. However, If you opt to discontinue services, you can still check for vitals but your reports will be saved locally on your phone.
Can I transfer the AgeWell Health Monitor to someone else?
It is not transferable.
Can I return the AgeWell Health Monitor after delivery?
AgeWell is a non-returnable product. However, in case of any sort of manufacturing defect, you can call us on 1800 121 0406 and we will help you out.
What should I do if my AgeWell Health Monitor is delivered but is defective or some parts are missing?
Please contact our customer support team on 1800 121 0406.